Returns & Exchanges
At ITO, we take pride in the quality of our food products and want you to be completely satisfied with your order. Due to the perishable nature of our inventory, we offer returns or replacements for items that arrive damaged, defective, or incorrect within 7 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photographs of the damaged packaging or incorrect product to help our quality control team verify the claim.
Review Process
Our team will review your request within 48 hours to determine if a return, store credit, or replacement is the best solution.
Resolution
Once approved, we will immediately initiate a refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing