Frequently Asked Questions
Everything you need to know about our fresh food delivery service.
How do you ensure the freshness of the food during shipping?
We use temperature-controlled packaging and specialized insulated liners along with gel ice packs to ensure your products remain at the optimal temperature from our warehouse to your doorstep.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns on perishable food items. However, if your order arrives damaged or spoiled, please contact our support team within 24 hours for a full refund or replacement.
Where does ITO source its ingredients?
We prioritize quality and sustainability by sourcing directly from certified organic farms and local artisanal producers who meet our strict quality standards.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our food products arrive fresh and within their required safety windows.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's website where you can monitor your delivery in real-time.
Are your products suitable for specific dietary restrictions?
We offer a wide range of products including gluten-free, vegan, and keto-friendly options. Each product page features a detailed list of ingredients and allergen warnings to help you shop safely.